Terms and Conditions

Welcome to COMMUNICRATS PRIVATE LIMITED (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website and the purchase of plants and gardening services offered through our platform.

By accessing or using our website and services, you agree to be bound by these Terms. Please read them carefully before making any purchase or booking any service.

1. General

1.1. We reserve the right to modify or update these Terms at any time without prior notice. Changes will be effective immediately upon posting on the website. Your continued use of our website after changes constitutes acceptance of those changes.

2. Products and Services

2.1. We offer a variety of plants for sale and gardening services, including but not limited to planting, landscaping, maintenance, and consultation.

2.2. All product images and descriptions are provided for informational purposes only. Actual plant appearance may vary due to natural differences.

2.3. We reserve the right to discontinue or modify any product or service without prior notice.

3. Orders and Payments

3.1. By placing an order, you confirm that all information provided is accurate and complete.

3.2. Prices listed on the website are subject to change without notice. The price at the time of order confirmation applies.

3.3. Payment must be completed before order processing. Accepted payment methods will be specified on the checkout page.

3.4. We reserve the right to cancel or refuse any order for reasons including product availability, errors in pricing or product information, or suspected fraudulent activity.

4. Delivery and Shipping

4.1. We aim to deliver products within the estimated timeframe specified at checkout. However, delays may occur due to factors beyond our control.

4.2. Risk of loss or damage to products passes to you upon delivery.

4.3. It is your responsibility to provide accurate shipping information. We are not liable for failed deliveries caused by incorrect information.

5. Gardening Services

5.1. Services will be provided as described in your service agreement or booking confirmation.

5.2. You agree to provide access to the property and any necessary permissions for service delivery.

5.3. Any additional costs for materials or services not included in the initial agreement will be communicated and require your approval.

6. Returns and Refunds

6.1. Due to the nature of live plants, returns are accepted only for damaged or incorrect items reported within 48 hours of delivery.

6.2. Gardening services are non-refundable once completed, except in cases of demonstrable failure to perform services as agreed.

6.3. To request a return or refund, please contact our customer support promptly with details and evidence (photos, etc.).

7. Limitation of Liability

7.1. We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services.

7.2. We do not guarantee the survival or growth of plants after delivery due to varying environmental and care conditions.

7.3. Our liability for any claim related to products or services is limited to the amount paid by you.

8. Intellectual Property

8.1. All content on the website, including images, text, logos, and design, is our property or licensed to us and is protected by copyright and trademark laws.

8.2. You may not reproduce, distribute, or use any content without prior written consent.

9. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

10. Governing Law

These Terms are governed by the laws of India.